All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Uptime over the past 90 days. View historical uptime.
Bitso Website 🖥 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
100.0 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Requests
Fetching
Oct 5, 2025

No incidents reported today.

Oct 4, 2025
ETH and ERC20 Withdrawal Processing Delays
Resolved - This incident has been resolved.

----------------------------

Este incidente ha sido resuelto.

----------------------------

Este incidente foi resolvido.
Oct 4, 23:17 UTC
Monitoring - We are happy to confirm that all previously stuck ETH and ERC20 withdrawal transactions have been processed and completed. The issue that was causing processing delays is now resolved.

We will continue to observe system performance closely to ensure stability is maintained.

We appreciate your patience and understanding during this time.

----------------------------

Nos complace confirmar que todas las transacciones de retiro de ETH y ERC20 que estaban atascadas han sido procesadas y completadas. El problema que causaba los retrasos en el procesamiento ya está resuelto.

Nuestro equipo de ingeniería continuará observando de cerca el rendimiento del sistema para asegurar que se mantenga la estabilidad.

Agradecemos su paciencia y comprensión durante este tiempo.

----------------------------

Temos o prazer de confirmar que todas as transações de saque de ETH e ERC20 que estavam paradas foram processadas e concluídas. O problema que estava causando os atrasos no processamento já está resolvido.

Nossa equipe de engenharia continuará a observar de perto o desempenho do sistema para garantir que a estabilidade seja mantida.

Agradecemos sua paciência e compreensão durante este período.
Oct 4, 22:56 UTC
Investigating - We are currently experiencing delays in the completion of withdrawals for ETH and ERC20 tokens. Transactions may take longer than usual to process and confirm.

Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

We understand this can be frustrating and appreciate your patience as we work to restore normal service. We'll provide an update here as soon as more information is available or the issue is resolved.

----------------------------

Actualmente estamos experimentando retrasos en la finalización de los retiros de ETH y tokens ERC20. Las transacciones pueden tardar más de lo habitual en procesarse y confirmarse.

Nuestro equipo de ingeniería está investigando activamente y trabajando para resolver el problema lo antes posible.

Entendemos que esto puede ser frustrante y agradecemos su paciencia mientras trabajamos para restablecer el servicio normal. Proporcionaremos una actualización aquí tan pronto como haya más información disponible o se resuelva el problema.

----------------------------

Atualmente, estamos enfrentando atrasos na conclusão dos saques de ETH e tokens ERC20. As transações podem levar mais tempo do que o normal para serem processadas e confirmadas.

Nossa equipe de engenharia está investigando ativamente e trabalhando para resolver o problema o mais rápido possível.

Entendemos que isso pode ser frustrante e agradecemos sua paciência enquanto trabalhamos para restaurar o serviço normal. Forneceremos uma atualização aqui assim que houver mais informações disponíveis ou o problema for resolvido.
Oct 4, 22:03 UTC
Pix Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 04:00 UTC
Scheduled - One of our providers will perform a PIX infrastructure maintenance on October 4th from 04:00 to 08:00 UTC. During this time, PIX (BRL) deposits and withdrawals, PIX key management and Dynamic QR codes might experience degraded performance.

We apologize for any inconvenience this may cause and appreciate your understanding. To minimize potential impact, please plan your transactions accordingly.

Be assured that the security of your funds remains our top priority at all times.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

----------------------------------

Um de nossos provedores realizará uma manutenção na infraestrutura PIX no dia 4 de outubro, das 01:00 às 05:00 BRT. Durante este período, depósitos e saques PIX (BRL), gerenciamento de chaves PIX e QR Codes Dinâmicos poderão apresentar desempenho degradado.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Para minimizar o impacto potencial, por favor, planeje suas transações de acordo.

Garantimos que a segurança dos seus fundos permanece nossa prioridade máxima em todos os momentos.

Para obter assistência adicional, por favor, entre em contato com nossa equipe de Suporte ao Cliente através de https://support.bitso.com/
Sep 22, 20:47 UTC
Delays on ARS deposit processing | Oct 3rd, 2025.
Resolved - This incident has been resolved.
Oct 4, 00:53 UTC
Monitoring - A fix was implemented, and we are monitoring the results.
----------------------

Se implementó una solución y estamos monitoreando los resultados.
Oct 4, 00:45 UTC
Investigating - We have identified delays in the processing of ARS deposits, and our engineering team is already investigating this issue. We apologize for the inconvenience.
----------------------

Hemos detectado demoras en el procesamiento de los depósitos en ARS y nuestro equipo de ingeniería ya se encuentra investigando el problema. Pedimos disculpas por los inconvenientes.
Oct 4, 00:41 UTC
Oct 3, 2025
Maintenance on ARS Currency - Deposits & Withdrawals | Oct 3rd , 2025
Completed - The scheduled maintenance has been completed.
Oct 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on October 3rd, from 05:00 to 08:00 UTC. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 3 de octubre, desde las 02:00 hasta las 05:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.
Sep 30, 23:28 UTC
Service degradation for COPs Deposits | Banco Bancolombia - Nequi
Completed - The scheduled maintenance has been completed.
Oct 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 02:00 UTC
Scheduled - One of our providers will conduct scheduled maintenance on their services on October 3rd, 2025, from 02:00 to 04:00 UTC. During this maintenance, COP deposits for BANCOLOMBIA and NEQUI might experience intermittences.

We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

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Uno de nuestros proveedores realizará una interrupción programada en sus servicios el 2 de octubre de 2025, entre las 21:00 y las 23:00 COT. Durante este mantenimiento, los depósitos en pesos colombianos (COP) para BANCOLOMBIA y NEQUI podrían experimentar intermitencias.

Lamentamos sinceramente cualquier inconveniente. Agradecemos su comprensión y queremos asegurarle que sus fondos están seguros en todo momento.

Si necesita ayuda adicional, no dude en contactar a nuestro equipo de Soporte al Cliente a través de https://support.bitso.com.
Sep 30, 12:40 UTC
Oct 2, 2025
Errors and delays with CURP validation
Resolved - This incident has been resolved.
Oct 2, 19:38 UTC
Investigating - CURP validation for Mexican clients is currently experiencing errors and delays due to an ongoing issue with our service provider.

We are working closely with them to restore full functionality as soon as possible.

We apologize for any inconvenience this may cause.

For further assistance, please contact our Customer Support team at https://support.bitso.com.

----------------------------------

Actualmente, la validación de CURP para clientes mexicanos está experimentando errores y retrasos debido a un problema continuo con nuestro proveedor de servicios.

Estamos trabajando de cerca con ellos para restablecer la funcionalidad completa lo antes posible.

Lamentamos cualquier inconveniente que esto pueda ocasionar.

Para asistencia adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com.
Oct 2, 06:10 UTC
Delay in crypto withdrawals completion | Oct 2, 2025.
Resolved - This incident has been resolved.
Oct 2, 18:34 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.

--------------------

Se implementó una solución y estamos monitoreando los resultados.

--------------------

Uma correção foi implementada e estamos monitorando os resultados.
Oct 2, 17:51 UTC
Investigating - We are currently experiencing delays in the completion of crypto withdrawals due to an issue with a third-party provider. Our engineering team is working closely with them to restore services as quickly as possible.

This incident does not impact BTC, BCH, LTC, and XRP withdrawals.

We apologize for any inconvenience this may cause and want to assure you that your funds are secure. We will provide an update as soon as new information becomes available.

-------------------
Estamos experimentando demoras en la finalización de los retiros de criptomonedas debido a un problema con un proveedor externo. Nuestro equipo de ingeniería está trabajando con ellos para restaurar los servicios lo antes posible.

Este incidente no afecta los retiros de BTC, BCH, LTC y XRP.

Lamentamos cualquier inconveniente que esto pueda causar y queremos asegurarle que sus fondos están seguros. Le proporcionaremos una actualización tan pronto como haya nueva información disponible.

-------------------

Estamos enfrentando atrasos na conclusão de saques de criptomoedas devido a um problema com um provedor de terceiros. Nossa equipe de engenharia está trabalhando em estreita colaboração com eles para restaurar os serviços o mais rápido possível.

Este incidente não afeta os saques de BTC, BCH, LTC e XRP.

Lamentamos qualquer inconveniente que isso possa causar e gostaríamos de assegurar-lhe que seus fundos estão seguros. Forneceremos uma atualização assim que novas informações estiverem disponíveis.
Oct 2, 16:38 UTC
Temporary suspension of USDT over Polygon withdrawals
Resolved - This incident has been resolved.

----------------------------------

Este incidente ha sido resuelto.

----------------------------------

Este incidente foi resolvido.
Oct 2, 18:14 UTC
Monitoring - We are happy to inform that the technical issues with USDT over Polygon withdrawals have been resolved, and the service is now fully re-enabled. We will be monitoring the performance closely to ensure stability.

Thank you for your patience while our engineering team worked on the fix. We apologize for any inconvenience this may have caused.

If you have any further questions, please contact our Customer Support team at https://support.bitso.com.

----------------------------------

Nos complace informar que los problemas técnicos con los retiros de USDT vía Polygon han sido resueltos y el servicio está ahora completamente restablecido. Estaremos monitoreando de cerca el desempeño para asegurar la estabilidad.

Gracias por su paciencia mientras nuestro equipo de ingeniería trabajaba en la solución. Lamentamos cualquier inconveniente que esto haya podido causarle.

Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

----------------------------------

Temos o prazer de informar que os problemas técnicos com os saques de USDT via Polygon foram resolvidos e o serviço está agora totalmente reativado. Estaremos monitorando de perto o desempenho para garantir a estabilidade.

Agradecemos sua paciência enquanto nossa equipe de engenharia trabalhava na solução. Pedimos desculpas por qualquer inconveniente que isso possa ter causado.

Se você tiver mais alguma dúvida, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.
Oct 2, 17:26 UTC
Investigating - We are currently experiencing technical issues with USDT over Polygon withdrawals, and they have been temporarily disabled.

Our engineering team is actively working to resolve this as quickly as possible, and we will update you as soon as the service is restored.

Please be assured that all your funds remain safe and secure.

We apologize for any inconvenience this may cause. For further assistance, please contact our Customer Support team at https://support.bitso.com.

----------------------------------

Actualmente estamos experimentando problemas técnicos con los retiros de USDT vía Polygon, por lo que han sido temporalmente deshabilitados.

Nuestro equipo de ingeniería está trabajando activamente para resolver esto tan pronto como sea posible, y le mantendremos informado tan pronto como el servicio sea restablecido.

Tenga la seguridad de que todos sus fondos permanecen seguros y protegidos.

Lamentamos cualquier inconveniente que esto pueda causarle. Para obtener asistencia adicional, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

----------------------------------

Atualmente, estamos enfrentando problemas técnicos com os saques de USDT via Polygon, e eles foram temporariamente desativados.

Nossa equipe de engenharia está trabalhando ativamente para resolver isso o mais rápido possível, e nós o manteremos atualizado assim que o serviço for restabelecido.

Tenha certeza de que todos os seus fundos permanecem seguros e protegidos.

Pedimos desculpas por qualquer inconveniente que isso possa causar. Para obter mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.
Oct 2, 09:02 UTC
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025
Service scheduled maintenance | (COP) Colombian pesos
Completed - The scheduled maintenance has been completed.
Sep 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:30 UTC
Scheduled - One of our providers will conduct scheduled maintenance on their services on September 28, 2025, from 08:30 to 12:00 UTC. During this maintenance, COP transactions might have intermittences.

We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

------------------------------------------------------------------------------------------

Uno de nuestros proveedores realizará un mantenimiento programado en sus servicios el 28 de septiembre de 2025, de 03:30 a 07:00 am COT. Durante el mantenimiento, las operaciones de COP podrían presentar intermitencias.

Disculpa las molestias que esto pueda ocasionar, agradecemos tu comprensión.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.
Sep 26, 18:34 UTC
Sep 27, 2025
PIX Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 UTC
Scheduled - One of our providers will perform a PIX infrastructure maintenance on September 27th from 04:00 to 08:00 UTC. During this time, PIX (BRL) deposits and withdrawals, PIX key management and Dynamic QR codes might experience degraded performance.

We apologize for any inconvenience this may cause and appreciate your understanding. To minimize potential impact, please plan your transactions accordingly.

Be assured that the security of your funds remains our top priority at all times.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

----------------------------------

Um de nossos provedores realizará uma manutenção na infraestrutura PIX no dia 27 de setembro, das 01:00 às 05:00 BRT. Durante este período, depósitos e saques PIX (BRL), gerenciamento de chaves PIX e QR Codes Dinâmicos poderão apresentar desempenho degradado.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Para minimizar o impacto potencial, por favor, planeje suas transações de acordo.

Garantimos que a segurança dos seus fundos permanece nossa prioridade máxima em todos os momentos.

Para obter assistência adicional, por favor, entre em contato com nossa equipe de Suporte ao Cliente através de https://support.bitso.com/
Sep 22, 20:45 UTC
Sep 26, 2025
Delays on ARS withdrawals processing
Resolved - This incident has been resolved.
Sep 26, 22:06 UTC
Identified - Issue has been identified and fixed already. We are still working on the withdrawals that were affected during this case. We apologize for any inconvenience this may cause and appreciate your understanding. Be assured that the security of your funds remains our top priority at all times.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

-----------------------------------------------------------------------

El problema ha sido identificado y resuelto. Aún estamos trabajando en los retiros que se vieron afectados durante este caso.
Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Te aseguramos que la seguridad de tus fondos sigue siendo nuestra máxima prioridad en todo momento.
Si necesitas más ayuda, por favor, contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com
Sep 26, 14:13 UTC
Investigating - We are currently experiencing delays on some ARS withdrawals processing. We appreciate your patience while our engineers work in this case.

We apologize for any inconvenience this may cause and appreciate your understanding. Be assured that the security of your funds remains our top priority at all times.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

-------------------------------------------

Actualmente estamos experimentando demoras en el procesamiento de algunos retiros de pesos argentinos (ARS). Agradecemos tu paciencia mientras nuestros ingenieros trabajan en resolver esta situación.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Queremos que sepas que la seguridad de tus fondos sigue siendo nuestra máxima prioridad en todo momento.

Si necesitas más ayuda, por favor, contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com.
Sep 26, 13:20 UTC
Sep 25, 2025

No incidents reported.

Sep 24, 2025
Hedera Mainnet Blockchain halt during an upgrade
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 17:00 UTC
Scheduled - Hedera Mainnet Blockchain will perform an upgrade on September 24th, at 17:00 UTC. The upgrade will be completed once the network's nodes finish upgrading.

During this activity, deposits and withdrawals for HBAR will be temporarily disabled. Therefore, we suggest that you plan your transactions accordingly.

Rest assured, your funds will remain secure throughout the process.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

---------------------------------------------------------------

La red principal de Hedera (Hedera Mainnet) se actualizará el 24 de septiembre a las 11:00 MXT | 12:00 COT | 14:00 ART. La actualización finalizará una vez que los nodos de la red hayan completado el proceso.
Durante esta actividad, los depósitos y retiros de HBAR se deshabilitarán temporalmente. Por lo tanto, te sugerimos que planifiques tus transacciones.
Tus fondos permanecerán seguros durante todo el proceso.
Si necesitas ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

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A rede principal da Hedera (Hedera Mainnet) passará por uma atualização em 24 de setembro, às 14:00 BRT. A atualização será concluída assim que os nós da rede terminarem o processo.
Durante esta atividade, os depósitos e saques de HBAR serão temporariamente desativados. Por isso, sugerimos que você planeje suas transações de acordo.
Seus fundos permanecerão seguros durante todo o processo.
Se precisar de ajuda adicional, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.
Sep 19, 20:52 UTC
Sep 23, 2025
BRL Withdrawals (PIX) service degraded
Resolved - This incident has been resolved.
Sep 23, 22:02 UTC
Identified - An issue has been identified with one of our service providers as they are having a degraded performance for PIX at this moment, withdrawals using PIX might have a degraded performance on creating and completing.

we apologize for the inconvenience.

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Foi identificada uma falha com um dos nossos prestadores de serviços, pois eles estão com um desempenho prejudicado para o PIX neste momento. Os levantamentos usando o PIX podem ter um desempenho prejudicado na criação e conclusão.

Pedimos desculpas pelo inconveniente.
Sep 23, 21:41 UTC
Sep 22, 2025
SPEI Maintenance | Sep 22nd, 2025
Completed - The scheduled maintenance has been completed.
Sep 22, 20:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 UTC
Scheduled - Please be advised that we will be conducting scheduled system maintenance on Monday, Sep 22nd, from 20:00 to 20:20 UTC.

During this time, deposits and withdrawals for MXN will not be available.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

If you require any assistance, please don't hesitate to contact our Customer Support team at https://support.bitso.com/.

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Le informamos que estaremos realizando un mantenimiento programado del sistema el lunes 22 de septiembre, de 14:00 a 14:20 CST.

Durante este periodo, los depósitos y retiros en MXN no estarán disponibles.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar nuestros servicios.

Si necesita ayuda, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com/.
Sep 22, 17:52 UTC
Sep 21, 2025
Banxico Maintenance | September 21st, 2025
Completed - The scheduled maintenance has been completed.
Sep 21, 02:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:00 UTC
Scheduled - Banxico will conduct maintenance on Saturday, September 21st, 2025, from 2:00 to 2:20 UTC. During this maintenance, deposits and withdrawals for MXN will not be available.

We apologize for the inconvenience.

If you need further assistance, please get in touch with our Customer Support team at https://support.bitso.com/.

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Banxico realizará un mantenimiento el sábado 20 de septiembre de 2025, de 20:00 a 20:20 MXT. Durante esta ventana de mantenimiento, los depósitos y retiros en MXN no estarán disponibles.

Disculpa las molestias.

Si necesitas ayuda, favor de contactar con nuestro equipo de Soporte al Cliente en https://support.bitso.com/.
Sep 19, 20:04 UTC
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